LES SORBIERS PRICES

All prices are per person per week, these will be specified as a guided or self/un-guided. Guides are included within the prices shown and clearly stated on our specialist sites as guided, and some are also shown within our specialist weeks within the Les Sorbiers website. For the hotel half/board and B&B are priced as such. These will be unguided and unassisted weeks, the prices stated are (from) and will vary from season to season please check the prices page then call or email to check availability and specific price if not shown.

Breakfast and evening meal included (breakfast only on Wednesdays except some guided weeks), all prices are based on two people sharing a room, some rooms are fully en-suite others have shower and washbasin.

- Single occupancy of double room add £40 for guided and un-guided weeks.

- Bookings taken Saturday - Saturday, other periods possible subject to availability please call.

DISCOUNTS FOR GROUPS & CHILDREN

GROUP DISCOUNTS AVAILABLE DEPENDING ON GROUP SIZE, PLEASE ASK US WHEN BOOKING YOUR HOLIDAY..........

Child under 12 years sharing parents' room deduct £100. Groups welcome, call us for rates.

HOW TO BOOK.... PAY EITHER BY CHEQUE OR CREDIT CARD

Having confirmed availability with us in Bareges, send your completed booking form with a deposit of 50% of the total holiday price. Pay either by UK cheque or fill out the "Payment by Credit Card" section on the booking form or you can call us with all your details.
You can also email your booking to us - info@lessorbiers.co.uk upon receipt of your booking form we will send you our booking confirmation. The balance of your holiday costs must be paid 8 weeks before departure date, bookings made within this time must be accompanied by the full payment. All UK credit card payments are accepted in euros at the interbank exchange rate of the day this will be quoted on your booking confirmation after payment is taken.

Once a booking has been confirmed neither deposits nor insurance premiums are transferable or refundable.
Flights to be paid at time of booking, monies are not refundable.
Guided activities and transport trips are paid for in Bareges in euros.

INSURANCE

Please ensure you have adequate insurance to cover medical expenses, cancellation etc.
We strongly recommend that you have an E111 which enables most medical costs to be refunded through the social security system.

CANCELLATIONS

Cancellations must be made in writing and will be effective from the date received. The following scale of charges will apply; 6 weeks and less notice 20% 4 weeks and less 40% 3 weeks and less 60% 2 weeks and less 80% 1 week and less 100%

AIRLINES RESPONSIBILITIES

When you travel with a carrier the conditions of that carrier apply. Any claims resulting from transport services should be directed to the carrier concerned. If there are transport delays the carrier is responsible for your welfare.

FINANCIAL PROTECTION

Les Sorbiers cannot be held responsible for any changes or cancellations to your holiday due to wars, threat of war, terrorism, industrial action, strikes, airport closures etc.
Les Sorbiers is a French registered SARL (Limited Company)

TRAVEL TO BAREGES

FLYING
We can collect you from this flight into our local airport of Pau...
FRIDAYS / STANSTED - PAU
OUTWARD DEPARTS 0620HRS ARRIVES 0915HRS
RETURN DEPARTS 0940HRS ARRIVES 1030HRS
Transfers to/from Bareges- .20 each way.
You can also book these flights (good connections from the north and Scotland) There are now 15 discount flights a day from the UK to our corner of South West France.
Manchester to Lourdes. Mancunia Travel-Fridays and Mondays. (Charter flight) Mancunia Travel: 0161-834-4030

Manchester and East Midlands to Toulouse. Daily. www.flybmi.com
Birmingham and Bristol to Toulouse. Daily. www.flybe.com
Gatwick to Toulouse. British Airways, 3 times daily. www.britishairways.com
Heathrow - Toulouse. Air France. Twice daily. www.airfrance.com
Gatwick to Toulouse. Daily. www.easyjet.com
Cheap flights to Pau airport (1 and a half hours from Bareges). www.ryanair.com
www.jet2.com Leeds Bradford to Toulouse Daily about 2 and a half hours transfer.

DRIVING
Driving times from ports-
Bilbao 3hrs, Santander 4hrs,
St Malo 10hrs, Cherbourg/
Le Havre/Caen 11hrs, Calais/
Boulogne 12hrs. We can provide route guides. A crossing into Northern Spain (Bilbao/
Santander) gives a very easy drive to Bareges. Otherwise a crossing to one of the more westerly Channel ports saves time, best driving route via Bordeaux, and the A64 autoroute passes close to Lourdes.

TRAIN
Take the EUROSTAR train through the TUNNEL to Paris from where the TGV ATLANTIQUE serves Lourdes five times daily from Montparnasse station. There is also a nightly sleeper "couchette" from Paris Austerlitz. There is a bus connection from Lourdes station to Bareges. London - Lourdes from .125 return, book a month ahead to benefit from early booking discounts. French Railways (SNCF) also offers excellent value "railrover" and family railcards. Highly recommended by all who come this way book online at www.sncf.fr or with Rail Europe 08785-848-848.

CAR HIRE

A car booked in advance in the UK through any of the other main car hire operators (Hertz, Avis, Budget, Europcar etc.) offers up to a 100% saving on the rates available in France from £125 per week. Most major companies have an office at Pau airport. Avis have an office at Lourdes railway station

TERMS & CONDITIONS

Full Terms and Conditions
Les Sorbiers

Booking conditions

To make a booking you must complete a Booking Form and pay a deposit of 50% of your total amount due. The exchange rate will be fixed at the time of booking and will remain the same until the final payment is made. We will then invoice you for the remainder of the cost, which you must pay not later than 8 weeks before departure. If you book less than 8 weeks before departure, full payment must be made on booking. The booking is not accepted and no contract exists until the date shown on the confirmation (1st date being the arrival date and the last date being departure day) this is issued by email as an attachment from the Company. Notification of cancellation must be made to the Company in writing.

A contract will exist between us when we have taken your booking and required payment. You will then receive a confirmation detailing exactly what you have booked. If you think anything is incorrect please contact us straight away via email. All correspondence will be with the person named on the confirmation invoice who accepts the following conditions on behalf of all participants. The contract between us is governed by French Law and any dispute will be dealt with under the exclusive jurisdiction of the courts of France.

Your final payment

The balance of your payment should be made not later than 8 weeks before your holiday. If payment has not been received by the due date, we reserve the right to cancel your booking and make a cancellation charge at the appropriate rate. Full payment must accompany bookings made within 8 weeks of departure unless the booking is made with 8 weeks before departure then the full amount is required. For your protection, any payments made to Les Sorbiers will be held in a secure account and remain untouched until the end of your holiday.

Changing your booking

If, after you have confirmed your booking, you wish to make any alterations, please contact Les Sorbiers in the first instance, and confirm in writing immediately thereafter. If an amendment is requested less than 8 weeks prior to the starting date of the holiday, we reserve the right to cancel your holiday and charge the appropriate cancellation fee as detailed below.

If we are forced to make changes Les Sorbiers will do its utmost to provide all of the confirmed arrangements, but reserves the right to alter or cancel any activities or other arrangements if operational, weather or other considerations so dictate.

If we have to make a major change to your holiday we will offer a suitable alternative if available, or 100% refund, if we are not able to offer a comparable alternative. Compensation will be paid as below if we have to make a major change to your holiday within 8 weeks of holiday commencement, unless the change is due to circumstances beyond our reasonable control (including, but not limited to; war, riot, civil commotion, act of God, industrial dispute, Government action, epidemic, disease, adverse weather or natural disaster).
• 4-8 weeks - 10% of holiday price
• 2-4 weeks - 15% of holiday price
• 2 weeks of less – 25% of holiday price
Cancelling your holiday or travel
If you find that you cannot take your holiday and have to cancel, for whatever reason, your deposit will be forfeited to cover our costs. If we receive your written cancellation within 8 weeks of your holiday commencement date, cancellation charges will be made as follows:
• 8 weeks prior to commencement – 50% of the total amount due.
• 2-4 weeks prior to commencement – 75% of the total amount due.
• Less than 2 weeks prior to commencement – 100% of the total amount due.
The date of effective cancellation is calculated on the day of receipt of written confirmation of cancellation.

Our responsibility

Les Sorbiers accepts responsibility for those elements of your holiday that are under our direct control and for the acts and/or omissions of our employees, agents, sub-contractors and suppliers. Save as set out below, no liability is accepted for personal illness, injury or death.

We do not accept responsibility for any personal illness, injury or death which results from the negligent (as the word is understood in the English Law & French Law acts or omissions of any servant or agent, or any supplier, working on our behalf in the provision of services or facilities to you and whilst acting within the scope of their employment.
We cannot be held responsible for the loss of enjoyment or additional expenses due to travel arrangements or any other services not provided or organised by Les Sorbiers.

We cannot be held responsible for the loss of enjoyment or additional expenses due to delays or changes in any travel arrangements or other services which are caused by circumstances amounting to force majeure (such as, but not limited to; war, riot, civil commotion, act of God, Government action, epidemic, disease, natural disaster, industrial dispute or adverse weather conditions). We can only be liable for the provision of special requests where we have confirmed their availability in writing.
Our property is classed as a public place therefore comes under the ruling as a place of no smoking under French law (Décret n° 2006-1386 du 15 novembre 2006 fixant les conditions d'application de l'interdiction de fumer dans les lieux affectés à un usage collectif). Any body caught is libel to fined under French law.

Should you or any member of your party have the misfortune to suffer illness, injury or death during the period of your holiday, arising from an activity which is not part of the arrangements made by us, we shall, where appropriate and subject to our reasonable discretion, give you and your family every help that we can by way of initial assistance.
We shall not be liable for any loss of profits, damage to goodwill or any type of special, indirect or consequential loss even if such loss was reasonably foreseeable or we have been advised of the possibility of you incurring the same.

Your responsibility

It is the responsibility of the person making the booking to fully advise Les Sorbiers of any disabilities, social or behavioural problems that a member of the party currently has, or has experienced, which might affect them or other guests during the holiday. We will be pleased to advise you whether we have the staff and facilities to provide an appropriate holiday in these circumstances, with particular reference to such considerations as access, successful participation and health and safety.

The person making the booking also accepts responsibility for advising Les Sorbiers of dietary requirements and swimming ability of all members of the party. The person making the booking also accepts responsibility for communicating all Les Sorbiers information and advice to members of the party.
We reserve the right to exclude any person after holiday commencement if his/her behaviour is incompatible with the general enjoyment and well-being of others. The person making the booking accepts responsibility for any repatriation costs incurred together with any additional costs incurred at centre.

Personal property

Your personal property, including baggage, is your own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility. Please note that an adventurous holiday is not the place to bring expensive watches, jewellery or other precious items, which may not be covered by your insurance.

Insurance and E111

It is essential that everyone booking and participating on a Les Sorbiers has appropriate holiday insurance. You will not be allowed to participate in any activities without providing proof of this insurance. We recommend that this insurance should include full accidental medical cover and repatriation to your country of residence. Please ensure that the activities you will be participating in are covered by your policy. Experience has shown that standard policies may not cover all our activities, e.g. climbing and rafting. In addition we strongly advise you bring a valid E111 form for each person. E111 forms are obtainable from most post offices.

Data Protection

The personal information requested at the time of booking and on subsequent proformas is held on computer and required to allow our employees, agents, sub-contractors and suppliers to provide the promised holiday to our normal high standards. By providing us with the information required for booking you are deemed to accept the above and to have gained consent from all members of your party to disclose their details to us. At the time of booking or requesting holiday information you will be asked if you wish to receive future mailings from Les Sorbiers. We will not pass your information on to any other party. If you do not wish to receive these mailings, please advise us at the time. If you wish to confirm or change your status, please contact Les Sorbiers.

Any complaints

If there is any problem with the holiday, we want to hear about this as soon as possible. Any concerns should be brought to the attention of the company immediately and we will do our utmost to put things right for you. Please note that we are not responsible for any issue that you were aware of, but did not bring to our attention, during your holiday. Any reported issue that has not been resolved to your satisfaction during your holiday should be advised in writing to Les Sorbiers within 7 days of the end of your holiday.